Success Cases

European Pharmaceutical. This company has retained EG to help reduce call center support calls for Lotus Notes users. They have huge annual costs for call center operators and most of these calls were for repetitive questions. E-learning is now being used to train users so that they do not immediately call the call center. EG is providing the LMS, hosting, content and support.

Global Consumer Products Company. EG has built more than fifteen courses and is providing LMS, hosting, support and content management for 6,000 people. In 2002, this corporation decided to switch platforms from Lotus Notes to Outlook and EG was hired to accelerate the process of assimilation of Outlook. Courses have been made on Project Management as well.

Top Beer Manufacturer. Strategic initiative in hand-held devices for sales force has been complemented by EG e-learning assuring sales force effectiveness in the use of these devices. 5,000 sales people trained in blended approach through local bottling operations and online.

Cement Producer. World´s second largest cement producer. Content has been produced in Spanish and English for a worldwide audience of 20,000 people. Fifteen hours of content on Cement Technology. Twelve subject matter experts from all over the world were involved with the EG instructional design team in order to deliver this product.

World leader in cell phones and services. New cell phone devices and new software and features are introduced on a monthly basis. Their corporate philosophy is to immediately convert new material into e-learning content, and EG has been retained on a month to month basis to convert all this content in order to increase sales. In addition, EG provides the LMS, hosting and support.

Outsource Manufacturer. This engagement includes the EG LMS, support and twenty five custom content courses. Most of this content is on managing the processes in their ERP system. There are 18,000 users in the Americas, Europe and Asia.

Beverage Bottler. Anchor bottler for global beverage company. EG was asked to develop content for their employee assistance system, and to implement the LMS on EDS-hosted infrastructure. The ramp up in 2004 is for 15,000 employees in Latin America.

Top Ten Global Bank. This bank has been acquiring banking institutions and trying to merge processes and corporate cultures into one. EG was retained to train 6,000 employees on security policies at the branch level. EG is providing custom content development and integration services.